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VuDialtm Key Features
Checklist
Campaign Project Features
- Dials multiple simultaneous campaigns
- Dials multiple simultaneous lists
- Reschedules calls based on shift time and date
- Performs continuous dialing
Operations
Management Back
to Product Overview.
- Automate daily processing with a nightly procedure
- Secure system with operator passwords
- Pause and resume projects
- Train operators on the system while you
dial
Data Management
- Imports any data easily from external sources (tape or floppy
drives, for example)
- Exports files to any ASCII format
- Loads tapes or disks while system is
dialing
List Management
- Eliminates calls to non-consenting and/or unlisted numbers
- Eliminates duplicate numbers
List Blending
Back
to Product Overview.
- Allows creation of lists from multiple datasources
- Reduces list costs from brokers
Contact/Lead
Tracking
- Tracks all activities by shift and station
- Develops and updates contact/lead data based on results
registered by the stations
- Evaluates the quality of the leads, based on time spent and
transactions closed
Monitoring
- Tracks each station’s activities regularly
- Sends messages directly to your team or individual
agents
Statistical Reporting
- Tracks stations, shifts and campaigns
- Estimates billing based on hours, contacts, sales, or any
other criteria you choose
- Tracks agent hours
Timely Reporting For
more information
- Provides agent statistics
- Provides station and campaign
statistics
Scaleability Back
to Product Overview.
- Expands from four to unlimited calling
stations
Contact Management/Sales Force
Automation
- Customizes to integrate with existing contact management,
sales force automation, or other computerized
system.
Automatic Detection of Call Progress
- No Answer
- Answered Calls
- Busy Signal
“Do Not Call”
- One touch takes a number off the calling list
permanently
Direct Dial Back
to Product Overview.
- Direct Dial button allows calls to be manually dialed from the
station
Fulfillment
- Customizes your output
- Can print orders instantly
- Prints contact information on
leads
Implementation - Three easy steps:
Back
to Product Overview.
- Before delivery the system is fully configured by NMS
- On-site delivery and installation by NMS
- Plug into dedicated phone lines to complete setup
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